Grievance Redressal
Grievance Redressal Policy
In line with RBI’s Digital Lending Guidelines (2022), the Master Direction on Outsourcing of Information Technology Services, and the DPDP Act 2023, MahadevX maintains a structured grievance redressal mechanism.
Level 1 — Customer Support (response in 48 hours)
Email: info@mahadevx.in
Phone: +91 98710 01985 (Mon–Sat, 9 AM – 8 PM)
WhatsApp: +91 98710 01985
Level 2 — Grievance Officer (response in 7 working days)
Name: [GRIEVANCE OFFICER NAME — TO BE APPOINTED]
Designation: [DESIGNATION]
Email: info@mahadevx.in
Phone: +91 98710 01985
Postal: MahadevX Fintech Pvt. Ltd., Dadri, Gautam Buddha Nagar, UP — 203207
Level 3 — Nodal Officer (response in 14 working days)
Name: [NODAL OFFICER NAME — TO BE APPOINTED]
Email: info@mahadevx.in
Level 4 — RBI Banking Ombudsman
If your complaint remains unresolved after 30 days from first contact, you may escalate to the RBI Banking Ombudsman under the Reserve Bank — Integrated Ombudsman Scheme 2021. File online at cms.rbi.org.in.
Lender-specific complaints
Complaints about loan terms, sanction decisions, EMI deductions, or lender conduct must be raised with the lender directly. We will provide you with the lender’s grievance contact at no cost. We track every complaint until resolved.
Resolution timelines
| Issue type | Resolution |
|---|---|
| Application status query | 24 hours |
| Service quality / staff conduct | 7 working days |
| Data privacy / DPDP Act request | 30 days |
| Disbursal / lender-related | As per lender’s policy |