Operations Executive / Operations Manager

Function: Operations & Customer Experience
Location: As per company requirement
Employment Type: Full-Time

Role Overview

The Operations Executive / Manager is responsible for managing day-to-day business operations, ensuring smooth process execution, operational efficiency, and a seamless customer experience. The role focuses on coordination, logistics, process improvement, and timely resolution of operational issues.

Key Responsibilities

• Manage daily operational activities to ensure smooth business functioning.
• Coordinate with internal teams (sales, finance, credit, customer support) for efficient workflow.
• Oversee logistics, documentation, and process execution as per defined SOPs.
• Monitor turnaround times (TATs) and ensure service delivery standards are met.
• Handle operational escalations and resolve customer or internal issues promptly.
• Maintain MIS reports, operational dashboards, and performance metrics.
• Identify process gaps and suggest improvements to enhance efficiency and customer satisfaction.
• Ensure compliance with company policies and operational guidelines.
• Support process automation and system implementation initiatives.

Required Qualifications

• Bachelor’s degree in Business Administration, Operations, or related field
• 1–6 years of experience in operations or process management
• Strong organizational and coordination skills
• Ability to manage multiple tasks and work under deadlines
• Good communication and problem-solving skills

Preferred Skills

• Experience in BFSI, fintech, retail, or service operations
• Knowledge of CRM, MIS, and basic reporting tools
• Customer-centric and process-driven mindset

What We Offer

• Stable role with growth opportunities
• Collaborative work environment
• Performance-based growth and learning opportunities
• Exposure to cross-functional operations